Frequently Asked Questions

Travel

Where are you located?
My home studio is located at Maribyrnong. The exact address will be provided in a confirmation email at the time of booking.

Do you travel?
Absolutely! I travel for a minimum of 3 to 5 people depending on your location. Travel fee starts from $30.

Do you travel interstate or oversea for wedding booking?
Yes, I do, during off peak season (July) and if availability permits.

Booking

Shall I send you hair inspiration photos before locking in my booking?
Yes, please send me your inspo picture. If it’s very different to what I usually do. I will let you if it’s possible for me to achieve it.

Can I book a trial before locking in my wedding date?
Yes, you can. However booking a trial session doesn’t mean your date is secure. Due to high volume of enquiries, it’s normal that I may receive more than one enquiry on the same day. So I won’t be able to turn away other brides and hold your date before your trial is completed. I hope you understand.

How do I make a booking?
Click the “contact” link in the menu and complete your details. You should hear back from me within 2-3 working days. I usually do admin from Monday to Thursday.

Bridal Hair/Trials

How long is the hair application?
Depending on the details of your desired look. I usually take an hour to an hour and half with a brides and 30-45 mins for everyone else. If you have extra long hair or a lot of hair extensions, it might take up to an hour and half.

Can I bring someone with me to the trial?
Yes, you can bring 1-2 guests with you. Please let me know in advance if you’re bringing someone.

Can you travel to my house for the trial?
No sorry! It’s best to do trial at my studio as I have all the hair accessories, hair extensions, veil so you can try them on and visualize your dream look.

If you have any other questions, please email me krystalngok.hair@gmail.com however it is best to complete the enquiry form to ensure I have all the details of your booking request to provide an accurate quote and for me to check my availabilty.